Ask your manager to get involved in any project that your job has going on. Do you need certifications for an IT help desk job? You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. But if it was a college paper it'd come with an F and a question "what is your thesis?". If you have an office job where you sit hunched over a desk, clicking away at a computer most of the day, you need to take steps – literally – to reduce your sedentary habits. 5,937 Level 1 Help Desk jobs available on Indeed.com. Definitely not a Helpdesk trait. If that is what you like and you are good at it then that is fine. All of the issues IT people typically face need to be thought of in terms not of "how does this affect me/the dept/the user?" Managers and supervisors want to see what you’ve accomplished. These kinds of skills are called “hard skills” and can be taught as part of your IT service desk training. You do get angry users, sure, but I haven't spoken to that many. what should I learn?" Key to working on a help desk is knowing Microsoft Windows. Help Desk Support Resume Examples. Press question mark to learn the rest of the keyboard shortcuts. Yes you can stay help desk your entire career and do quite well. I originally thought you wanted out due to the wording of your question. Some additional career advice: Take your help desk career to the next level by advancing your education. Working the IT help desk means listening to people’s problems for the majority of your day. Yes, this is crucial. That is management's job after all, and if they aren't doing it, it should not fall to the techs to figure that out. 100% correct. Initiative to follow through on items, so that you can learn. I just want to thank this subreddit for all of the useful information, a resume review I got that I think made a huge difference, etc. Help Desk Support staff are responsible for offering technical assistance to customers on the phone or via email. There are certain skills that you will need to have if you want to be a successful IT service desk agent. A help desk person who understands business impact is not going to stay at the help desk very long, but it also means they have all that other stuff down first. Filter by location to see Help Desk Manager salaries in your area. Take a Break. I began studying CCNA sec after my R&S but have given up because well, what's the point without an IT job? But in terms of money and benefits, I just can't leave it. Tackling IT problems from the perspective of business processes allowed me not only to better understand all the working pieces of IT, but of how they best support the business as a whole in the enterprise. For example, a help desk guy might be given read-only access to the switches so he no longer has to ask someone more senior to look at port configs. To meet the qualifications for upper-tier support jobs, it doesn’t hurt to specialize. I'd appreciate that :). Apply to Help Desk Analyst, IT Technician, Customer Service Representative and more! Initiative to ask question and ask the right questions. People who can't handle it just don't get taken seriously by their peers or their managers. And learn something about the finance side of the business and how to write a business case. You really have to be communicating and following up and be able to do some basic research before business impact even begins to matter. For example, when a user has a question, the help desk technician must be able to diagnose the IT issue, identify a solution and then explain it to the user. Getting some people to update tickets, or even contact customers is like pulling teeth. But when I was in helpdesk, I very quickly rose beyond it because when my boss (and his boss, the CTO) came to me with an issue, my first question was, "Okay, how is this affecting the business & how would you like to see it resolved / improved / worked on?" My entire job is people coming to me with technical problems and my asking them "What do you, as a business, want to achieve?". It isn't about the newest shiny toys, or having the most lights blinking in the server room. If you’re a real go-getter, then you can add Linux to the mix. The other option is a help desk job at a very small ISP. Can't get a job anywhere in IT, nothing at level one, help desk, just.. nothing. I love that you can indulge your interests in weird cat memes as … Help desk technician. By Tyler Regas . The helpdesk manager should be prioritizing tickets to make the work of the helpdesk align with the business goals of the company. I just had a 90 minute conversation with someone last week about this problem - he's miserable because of a host of issues with the company that are outside his purview but is having a hard time seeing that his problems in IT are not the company's problems, and that he is there to serve the company's business interest by way of IT, not to have cool IT toys paid for by the company. You gotta be able to do research in the wild and not turn to cert learning materials for everything. I need to get in the industry, and quickly before my finances and life drag under completely. Workers in desk and non-desk jobs were equally likely to experience high stress levels at work (30 percent and 29 percent, respectively), but workers in non-desk jobs had a somewhat higher tendency toward burnout. I've seen some of these people leave fairly basic tickets sitting in their queue for days. Considering how large the market for Mac OS X has grown, you should do your best to get a handle on that platform, as well. Good luck to all, Can't get a help desk job with a CCNA + education. Maybe you can phrase it better, or get to the root of what I'm trying to say. So after 1.5 years in a service desk and 1.5 years doing desktop support, I finally got a job as a cybersecurity engineer at a new company. Consider These 13 Tips – 1. That stuff is important, but it is a distant number 2 to servicing the business in the best way you can. Here are some tips from the helpdesk experts on Reddit that can get you headed towards that first raise and promotion. There are two themes that run throughout the post: initiative and communication. It is the single most important question in IT. Meanwhile this could have been a path to be more independent and do more work on his own. Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Help Desk Manager employees. Initiative to learn how to learn for yourself. Plenty of Sysadmins suffer from this. how do I do it too? If you're in college, or if you're not, internship or try to volunteer for free anywhere to gain IT experience for your resume. Congratulations. It reduces the number of cycles that an item has to make through QA and UAT and back to me, and ultimately reduce the amount of work I do. Being an IT help desk tech is a fast-paced job. when I do interview, I don’t have the “right” kind of networking experience. I'm a bit of a sidestep from IT(devops), but I struggle to get my managers to give me tickets with 'business purpose' in them. I didn't want to make the list too long. Job market is extremely rough. Thanks. Help Desk techs who get this (even if it isn't currently part of their job) will move up quickly; techs who don't understand this will likely stay where they are. If there's no business value, IT is pointless. I was learning new things, and had new responsibilities. I am going to be honest with you. 47,164 Help Desk jobs available on Indeed.com. What you'd do: A help desk technician is the person who diagnoses any technical problems for customers or colleagues. but "how does this affect the business"? Not understanding how to learn how to learn. Communication in written form is more important than most people know. Well, as the title says. Whether it's help desk or sysadmin, you HAVE to get away from your desk and spend time with users. It's brilliantly simple and is great advice. Your job is to take a business problem and apply a technical solution. Reddit communities reflect how varied, sprawling and ever-changing we are as a society, and as people. What's the problem that needs to be solved for this business? I think I agree with cranky on this one, it's an important skill as one progresses in their career; but, probably not one which is learned at the helpdesk level. There's nothing to read. As someone who sys admins, helpdesks and spends a lot of my time herding the helpdesk or liaising with business - this is spot on. I'm struggling a little applying it to my own job though... Would you happen to have an example? Use social media to your advantage. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. A reddit dedicated to the profession of Computer System Administration. After six more months though, I'm starting to feel the drain. In fact, when I see a help desk person has a ton of certs, it makes me even more sure there's probably an issue. 14. Cookies help us deliver our Services. Short, do n't have any, get everything set up - VM 's up password! Proper employee pipeline has been setup, this lead should be 5 minute process is 35! As business issues pipeline has been setup, this lead should be being groomed for either management a! 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